Welcome to Marin Spine and Sports. We offer a variety of services, and our approach is hands on. We develop and use whatever resources and methods are most suited to treat you most efficiently and effectively. Our goal is to get you better as quickly as possible so that you may go on with your life.
To help familiarize you with our facility, we would like to share with you the following office policies. These have been developed to help serve you better, keep our fees affordable and assure our patients the best care possible. If you have any questions regarding out policies, please do not hesitate to ask our staff. They are well trained and will be glad to help you in any way you need.
Patients are seen by appointment only. We make every effort to be on time for our patients and ask that you extend the same courtesy to us. We strongly recommend that you make your appointments in advance. This guarantees you get your ideal time and day and ensures your being seen in a timely manner. We often have daily waiting lists of patients who are trying to get in for treatment.
If you need to cancel or reschedule an appointment, we request that new patients give us 48 hours notice and existing patients give us 24 hours notice. This enables us to offer your appointment time to someone on our waiting list who may be in acute pain. If you miss an appointment or cancel with less than 24 hours notice, a $50-$100 charge will be automatically posted to your account.
In an effort to keep our fees and your balance low, we ask that you make your payment at the time of service. We accept cash, checks, and all credit cards. For our cash patients, if it looks like you will need a block of treatments, we do offer discount rate packages. Please ask our staff for details.
Some of our patients are fortunate enough to have health insurance to help defray the cost of treatment. The overwhelming majority of insurance plans do not cover all treatment in full. You are responsible at the time of service for you co-payments, all deductibles, any disputed amounts between you and your insurance company and anything that is not covered by insurance. We cannot make exceptions, as it is illegal to do so. As we are not an insurance company, nor do we work for or represent any such company, we cannot guarantee any eligibility, extent of coverage or any payment by your insurance. You are ultimately responsible for any outstanding balance. We want to remind you that it is your responsibility to make sure we always have your current insurance information on file. Again, if you have any concerns, you can ask our staff. They are well informed and up-to-date on insurance procedures.
To find out if your insurance is on our list of carriers, please call our office at (415) 924-1010 or email us.